eBay Suspension – The saga continues!
As you may or may not know, my eBay account was suspended over 1 1/2 months ago for the vague reason of being “associated with a previously suspended user”. I was given that users name, and that is it. This user hadn’t used his account in 5 years, and so I thought it was strange that somehow I (and my mom, and my dad) were randomly selected to have their accounts suspended. Here is an update of my struggle to get my account reinstated.
The first steps I took were, of course, to reply to accusations and dispute them. I was sent a form letter saying I should reply to the form letter and restate my disputes and they may or may not reply, depending on whether they think my arguments are good enough or not. So I responded to the form letter. I then received another form letter telling me to fill out a form and fax/mail it in to eBay’s INV Appeals. I quickly did this, spending some money and some gas to get the fax out quickly, and then waited for the reply.
And waited.
And waited.
It has now been nearly a month since I sent in the fax, and still no reply. So today I decided to be a little more proactive.
I found eBay’s 1-888 number and gave them a call. I was promptly told to hang up the phone, and go use their online customer service. Jeesh. Retarded.
So I go and use their live help, and select the topic closest to “my account was suspended for no good reason and I want it back but you are dragging your feet”, which happened to be “Other”.
And I waited.
Finally “Benie T.” came on to help me with my problem. I was directed to a contact form. The page came up 404. Hmm. Thats useful. So he gave me another link which actually did lead me to a contact form. I was promised I would receive an actual response and not a form letter. I highly doubt that I will, but we’ll see.
What makes this all even worse is that eBay has $14 of my dollars sitting in my account that I can’t spend or withdrawal. After about 45 minutes of being bounced around customer service someone finally directed me to the request a refund page, which says it may take up to a month before they get around to sending me my money. Jeesh. Freaking monopolistic eBay.
As if it isn’t bad enough that 90% of the items on eBay are spam that blatantly violate eBay polocies (search for “runescape”), but to top it off they can suspend you for any reason or no reason, and take no effort on their part to help you get it resolved.
Bottom line: I hate eBay.
I feel so sorry for you (ebay needs a huge smack across the head) your case is stronger than mine but it still hurts! I was stupid enough to try to get back on by responding to EBAY REPLAY. ADVERTISED BIG TIME ON GOOGLE!!!!!!!!!!!!!!!Paid for downloading a ‘book’ which gives the first few chapters free…after you pay you then find out it’s ANOTHER SCAM!!!! sent by master scammer JOHN ZIDAR from email gateway@linkpt.net LOOK HIS NAME UP ON GOOGLE he is UNBELIEVABLY BAD NEWS! Supposed to be in prison for 30 years but still ripping people off..HAS THE WORLD GONE MAD?
Just another thought WHY IS THIS EBAY SCANDAL NOT SHOWN ON TV OR IN NEWSPAPERS…EVERYONE NEEDS TO KNOW not just the reactions of the victims to each other…WHY NO LAWSUITS? LAWYERS NEEDED TO EXPOSE THE MALPRACTICES OF EBAY WHO NOW SEEM TO BE ABOVE THE LAW.
Hi Angel – I will ‘google’ this guy & the scam. Not sure what happened there….or why the tv stations didn’t pick up on it. Sometimes, all it takes is one person (you) to inform a TV station or a newspaper about this “yet, another fraud on eBay”. The investigator, usually a staff writer, will then do a search on the net and find other victims. Sometimes needs to do something about it and make eBay look worse than they already do.
As for me? eBay keeps ignoring my request for reinstatement stating they will not even look at the documents until 10 days have passed since suspension end (April 17th – that would bring me to Apr 27th) and then it’s NOT GUARANTEED that I will be reinstated.
What kind of nonsense is that? Now a 7 days suspension is suddenly turning into a 17+ day suspension…to a permanent suspension.
WE NEED A LAWYER HERE TO HELP US WITH A CLASS ACTION LAW SUIT FOR ALL THE HARM eBAY HAS CAUSED SELLERS & BUYERS ALIKE.
Hey Angel, I read your post dated April 6. I got suspended because like you I started selling second hand designer bags with top brands aside from the regular bags that I am selling. I cannot understand that when you type Designer Bags on the search engine of Ebay, the list will be almost 707 and the photos are all fake items, replicas of famous bags but still they can sell it through ebay. It is so unfair, as what I was selling are bags from my friend’s travel to Italy and they are genuine. How come they don’t implement a rule on proving the items are genuine. I have sold much using ebay and just because of some people envious of my listings they keep on reporting me. I had one mistake for categorization which I knew while I was doing the listing and I told myself to just edit it after I submit it. After just 5minutes, ebay gave me an alert for miscategorization, one person has been eyeing on me, jealous of my items….I cannot believe such people still exist and I know now she is happy I was kicked out of Ebay. I know she is a seller who wants to get rid of competition like you said. Well what goes around comes around. I hope there is a law or a person investigating and check ing on fake items listed on Ebay as it’s really getting more and more everyday.
PARDON THE CAPS/SHOUTING.
FACTS:
MOST PEOPLE WHO ARE SUSPENDED BY EBAY FOR THE SORTS OF THINGS DISCUSSED HERE ARE NEVER EVER REINSTATED.
ALONG THE WAY THEY PROTEST, LET OFF STEAM ON BOARDS LIKE THIS ONE, MAYBE ON EBAY LIVE HELP TOO (THE POOR GUY AT THE OTHER END OF THE LINE HAS NO POWER TO DO ANYTHING AT ALL AND USUALLY ISN’T TOO BRIGHT EITHER), AND IN EMAILS TO EBAY WHICH GO WHERE YOU MAY SUSPECT THEY DO. IT DOESN’T HELP, AND EVENTUALLY THEY REALISE THAT IN EBAY TERMS THEY ARE HISTORY.
SOME IN DESPERATION USE THE ‘I WILL GET YOU A NEW ID AND PUT YOU BACK ON EBAY’ SITES. THEY PROBABLY DON’T LAST LONG WITH THE NEW IDs EITHER. I’M VERY SKEPTICAL OF THOSE CLAIMING OTHERWISE – THEY ARE QUITE POSSIBLY SHILLS FOR THOSE SITES (WHY DO ALL THOSE SITES HAVE A BLACK WALLPAPER BACKGROUND? I THINK THAT MANY OF THEM HAVE AN OWNER OR OWNERS IN COMMON).
IN MY BALANCED VIEW – MOST EXPERIENCED EBAYERS WHO ARE SUSPENDED PROBABLY DESERVE TO BE SUSPENDED. BUT SOME DO NOT. ALMOST ALL ‘NEW’ EBAYERS WHO ARE SUSPENDED DESERVE IT.
HOW CAN EBAY, WHO IS LIKE A PAID HOST (THE GUY WHO RENTS OUT THE HALL WHERE YOU CONDUCT YOUR AUCTION) AND WHO ONLY MAKES A TINY AMOUNT FROM EACH LOW VALUE TRANSACTION, POSSIBLY INVESTIGATE AS TO WHETHER OR NOT THE MILLIONS OF ITEMS LISTED ARE COUNTERFEIT, PIRATED, ILLEGAL OR UNDESIRABLE. THEY HAVE TO MAKE GUESSES AND SOME OF THE TIME THEY WILL BE WRONG. IF THE BUSINESS WAS RUN DIFFERENTLY IT COULDN’T WORK, AS IT WOULD COST TOO MUCH AND WOULD NOT BE INSTANTANEOUS (IN TERMS OF LISTING, BIDDING, BUYING, PAYING). SURE, THEY COULD DO SOME THINGS DIFFERENTLY AND BETTER. BUT THE MAIN THINGS THEY DO RIGHT, AND THE PROOF OF THAT IS THAT THERE IS NO CREDIBLE COMPETITION AT ALL.
IS THERE ARROGANCE THERE, ON THEIR PART? YES, SOME. THEY ARE #1 AND #2 AND #3 AND THEY KNOW IT. BUT THERE HAVE TO BE RULES AND WHERE THERE ARE RULES THERE WILL BE ENFORCEMENT PROBLEMS AND ANOMALIES. THAT’S THE WAY IT IS AND IT IS THE WAY IT HAS ALWAYS BEEN AND ALWAYS WILL BE.
MANY OF THE FOLK THEY USE (E.G., ON LIVE HELP) ARE PROBABLY PAID SEVERAL BUCKS AN HOUR, NO MORE. PAY PEANUTS, YOU KNOW WHAT YOU GET. INITIAL LETTERS ARE REPLIED TO USING COMPUTER PROGRAMS AND WORD-ASSOCIATION TECHNIQUES. A VERY SMALL NUMBER OF EMPLOYEES THERE ARE WELL REMUNERATED. I BILL MY TIME AT $350+ PER HOUR, WHICH IN EBAY TERMS IS PROBABLY ‘HIGH PAY’. I DON’T WORK FOR EBAY.
SORRY FOR THE APPARENT LACK OF SYMPATHY. I DO KNOW HOW ROTTEN IT FEELS TO BE UNFAIRLY OR INCORRECTLY SUSPENDED, AS IT HAPPENED TO ME. BUT I GOT BACK ON BY CALMLY AND RATIONALLY DEMONSTRATING THEIR OVERSIGHT. I WAS ABLE ULTIMATELY TO WORK OUT WHAT MUST HAVE HAPPENED, BY ELIMINATING ALL OTHER POSSIBLE CAUSES.
RANTING WILL NOT GET THIS RESULT. AT THE END OF 2006, EBAY HAD OVER 220,000,000 REGISTERED USERS. THEY DO NOT NEED YOU (OR ME, OR ANYONE ELSE). BUT WE NEED THEM, RIGHT?
CLASS ACTION LAWSUITS… FOR WHAT? EBAY ARE IN EFFECT RENTING OUT A PRIVATE HALL AND HAVE THE INALIENABLE RIGHT TO MAKE AND ENFORCE RULES AS TO HOW PEOPLE MUST BEHAVE IF THEY WISH TO CONDUCT BUSINESS IN THAT HALL. UNLESS THESE RULES ARE ENFORCED IN A WAY SO ARBITRARY OR SO DISCRIMINATORILY OR MALICIOUSLY (THE LATTER ALMOST IMPOSSIBLE TO PROVE AND HIGHLY UNLIKELY TO BE TRUE) THAT ONE’S CIVIL OR OTHER RIGHTS ARE SERIOUSLY INFRINGED, NO SUPERIOR COURT IS GOING TO TOUCH THE ISSUE. ESPECIALLY AS WHEN SIGNING UP TO EBAY, ONE ACCEPTED THEIR T&C – WHICH ARE MASTERFULLY CRAFTED.
NO ONE FORCES YOU TO BE ON EBAY. EVEN FOR THOSE WHO MUST EARN A LIVING ONLINE… THOUGH I ADMIT THAT THE AUCTION SITE ALTERNATIVES SCORE ZILCH, ONE CAN SET UP ONE’S OWN WEBSITE AND PUSH IT TO THE SEARCH ENGINES. WHILE YOU STAY ON EBAY, JUST REMEMBER THEY ARE THE BOSS AND CAN AND WILL DO PRETTY MUCH WHATEVER THEY LIKE – AND YOU CAN’T DO ANYTHING ABOUT IT….
An Ebay suspension can be a very frustrating thing. When they suspend you, they also suspend any account that may have anything to do with you. Friends, other accounts you use all get suspended.
There are several ways they cross reference these account. Credit card numbers, paypal accounts, mailing addresses and computer IP addresses.
If it is the first time you have been suspended, then the best thing for you to do is just be patient and deal with their rediculously slow re-instatement process. Expect the whole process to take at least 10 days. You can try and contact ebay via thier online live support or via phone, but it is basically a waste of time, as the people on the other end will not do anything but declare that they have no power what so ever and direct you to the email process.
The steps follow:
respond to the suspension.
They will direct you to reinstatement form. You will have to fax proof of who you are with the form (utility bill etc). Also you will have to sign the form promisising you will follow Ebay rules in the future, won’t post copyright items etc.
If any other accounts were suspended because of your account, you will have to supply those peoples information as well. Make sure when you fax them, you send all this information all together and at the same time! If you try to have one account reinstated at a time on different days, you may find that they reinstate an account only to suspend it because of connection to another suspended account, which was suspended because of that account suspension in the first place! It is a very bad frustrating circle! Trust me it can happen!
Wait about 1 week to 10 days.
You will be re-instated.
The smug attitude of ebay admirer EBAY INFORMATION misses the point completely. (HE GOT REINSTATED!)Also his problem was nothing to do with VERO whereby innocent sellers who happen to resell designer names on second hand goods are targeted by jealous competitors and once suspended can NEVER be reinstated, even though they have done nothing wrong! The only person who has given accurate information on this is http://www.tabberone.com then click on her Trademarks page. Sorry EBAY INFORMATION, this site is about UNFAIR suspension, not the kind you can appeal about!! Another good site for those needing to understand ‘why’ is http://www.powersellersunite.com
I read with interest your post on the assumed author of the book Ebay Replay April 11, 2007 @ 2:42 pm. In response to the above accusation on John Zidar; Angel I believe you presume far too much. There is actually more than one John Zidar in the world. I’d like to clarify that there is no connection between the J Zidar of this book with the one sentenced to 30 years in prison. How ridiculous(!)to assume all that just from a google search. I found 2 John Zidars that have already passed on here:http://72.14.209.104/search?q=cache:Om_WazQ-yKgJ:www.familysearch.org/Eng/Search/ancestorsearchresults.asp%3Fstandardize%3DN%26last_name%3DZidar+%22John+Zidar%22&hl=en&ct=clnk&cd=35
There is also a John Zidar in Canada that sells hardwood floors @ http://209.85.165.104/search?q=cache:90yhlniSY3wJ:www.homefocus.com/458/9012x211x2/Listings.htm+%22John+Zidar%22&hl=en&ct=clnk&cd=48. and then there is the J Zidar born 20 years later who is partly associated with this book, and is also a free man not a master scammer as claimed above. I strongly suggest before slamming anyone you have your facts correct. This book is fully copyrighted and has an honest,legitimate reputation as do all authors associated with it. How do I know you may ask? I work for them.
Jen
Well said, JEN. ANGEL presumes too far, and presumes wrongly, yet again.
From ANGEL’s somewhat hysterical response to my very reasonable and reasoned exposition about ebay suspensions, I had already concluded that ANGEL may well be a few cookies short of a full jar.
ebay is full of “disturbed” souls.
I am certainly not an admirer of ebay – having been NARU’d solely because of ebay’s grudgingly acknowledged error in interpreting cookies, this should not be a surprise (and isn’t to folk with reading ages above 12 years, which is the median age for ebay sellers).
The fact remains that most ‘designer label’ goods I see on ebay are fakes, and some of them not even particularly convincing ones. Some of their sellers are dumb enough to believe they are genuine; I, however, am not. Alas, some buyers are dumber still than the sellers.
If I was the owner of a hall being rented out as a venue to others to auction their wares, I would not permit people to auction stuff about whose legitimacy I had reasonable doubts. If I did, I might be vicariously liable in tort for their malfeasances. And I would not have unlimited resources to check out everything. I’m not making enough per the transaction. It is my hall, and it is up to me who to let in and what is to be permitted to be auctioned therein. End of argument.
Got the nasty shock this morning of being suspended for no reason that i can think of.Have been with Ebay as a buyer and seller for over 4 years with a clean record and always done everything by the book.Emailed them countless times and been on ebay live chat.
This is part of what i have been told-
An activity that interferes with any of eBay’s operations. In this case, manipulating the transaction process by entering into one or more transactions without the intention of following through with the transaction(s) and with the intent of leaving feedback as part of a campaign to harass the other member(s) involved.
NOT HAPPY AT ALL
Just been suspended after 4 years 100% clean sheet and no reason why.Contacted Ebay loads of times with std crap reply-wait 24-48 hrs for someone to contact me-nobody has
So, EBAYHATER, why would Ebay think that you were breaking the feedback rules by buying something from someone you had already had a problem with in the past? Did you do this?
Normally, once you’ve had a bad experience with another Ebayer you would not have anything more to do with them, even add them to your blocked buyer list (if you ever sell). So if you – under the same or more probably a different ID – win an auction from someone who (say) had already left you bad feedback or about whom you’ve filed a complaint, Ebay has prima facie evidence of intention to abuse the feedback process.
Let me have your ebay user IDs and I’ll try to help you if you are innocent – note I will check ALL your recent transactions. Having myself been totally innocent of what I was “convicted of” by Ebay, I know mistakes do happen and it takes a lot of work to get them to correct their mistake(s). But I also know that the vast majority of Ebay suspensions are at least partly justified (and most are fully justified).
JOHN EVANS – if you are different from EBAYHATER – no one is suspended without quoting a reason why, so please get real. Please quote from your suspension email notification as to why you were suspended (whether or not you think Ebay got it correct – presumably you do not).
Most of the posts on this page are simply noise without substance. Some are not even credible, and a few are impossible. People making false complaints devalues the minority who have legitimate complaints.
http://www.fightebay.com is a dead link – the ex-owner in Dallas better wake up before someone grabs the domain.
http://www.ebay-suspension.co.uk is also kaput. Yawn.
As to the sites promising to get you back on Ebay (and stay on Ebay longterm) after you’ve been suspended – well… what can I say. Fools and their money are soon parted, aren’t they? Nothing they can do which you couldn’t do yourself.
I laughed at what someone wrote: “WE NEED A LAWYER HERE”. When you have a lawyer here, most of you wouldn’t/don’t listen to the “advise” [sic]. The thoughts of class actions simply because Ebay occasionally gets it wrong (while trying to keep their house clean) are just mental masturbation…. get real, folks. Ebay gets it right more often than the courts do. Yes, I am sure that Ebay wrongly suspends or interferes with hundreds of members every month, maybe every week. Expressed as a %, that record puts the legal systems of most countries to shame.
GOOD ADVISE can’t spell and clearly isn’t a lawyer – but has given fairly sensible advice. However, his guarantee (viz., “You will be re-instated.”) that if you are innocent you will be reinstated is plain wrong.
Statements like “I LOVE to HATE eBay, yet at the same time, I still need them to support my family.” make me shake my head sadly. The need may be for a shrink, not an attorney. Really relying for a long-term income on an online auction house that uses computer programs to make most of its critical day-to-day executive decisions (e.g., should X be suspended and if so, for how long) is truly nuts.
Read “1984” by Mr Orwell if you just don’t understand why.
This said – if you are the average Ebay seller (median reading age only 14 years and who, for example, really truly believes that fake Gucci handbag she is advertising and for which she paid $55 wholesale is the real Mccoy) you can barely read at all, so you won’t comprehend “1984”. I probably retract that suggestion.
I looked at every single site mentioned on this page that was being pushed as a viable alternative to Ebay. Every single one was ludicrous, laughable and absurd. Even if all of them were amalgamated, their trade volume would be MUCH less than 0.1% of that of Ebay. A waste of time. That’s not to say that Ebay can’t ever be overtaken, but for sure it won’t be soon. Ebay has both 99+% of buyers and 99+% of sellers. Each guarantees that more of both will arrive – it is self-feeding.
Keep to the rules. If you don’t like the rules (unless they are illegal – but I don’t know any illegal Ebay rules, only illogical ones), don’t be on Ebay, or prepare to be removed from it. No one is forcing you to be on Ebay.
Therefore, if you have got addicted to Ebay, you may have a problem. Don’t get addicted. There isn’t another dealer (besides Ebay) for the substance to which you’ve got the addiction.
I was suspended 2 weeks ago after 4 years of Ebay activity resulted in 100% Feedback score and 53 transactions. I have sold 2 items in this entire time and all of my purchases have been photographic equipment, automotive parts and computer accessories.
Ebay have stated I’ve breached their User Agreement Policy and “Due to the severe nature of the policy breaches on your account, your account cannot be considered for reinstatement”
I have not infringed anything. I’ve bought nothing for 2 months at least, I’ve sold nothing in 3 years and don’t owe any money. What can this be about?? I think its an identity theft or someone using my account somehow. I’ve faxed and sent forms to no avail – only more emails stating the same suspension and no chance of reinstatement. I’ve done NOTHING WRONG!!!
I can live without eBay but my heart goes out to the folk who use eBay to make their living.
The customer service is pathetic – whether they have 100 customers or 200 million, there should be some form of recourse to discuss problems such as mine and the thousands of others I’ve read online.
Attn: PAUL ROBINSON
Assuming you are telling the truth, all of the truth and nothing that isn’t true, one or more of the following applies to you:
1. A PC that at some point in time has been used by you to (at least once) log in to Ebay or Paypal, has been used by someone else (either before or after – hours, days, months, years, whatever – your usage of it) to log in to Ebay or PayPal. This person has recently been suspended from Ebay, for whatever reason, and Ebay therefore thinks you are the same as this person.
2. You have provided (knowingly or unknowingly) your Ebay login password to someone else. For example, you may have used an offsite snipe service (who can’t bid for you without your password) or responded to a phishing email or otherwise visited a spoof, password-harvesting site. This person has either broken Ebay rules or has an “association” (say, via 1. above – easy enough if one runs a sniping service) with someone who has done so. Ebay therefore thinks you are the same as the violator.
Which is it?
You are right that Ebay has no customer service to speak of. A couple of hundred can’t possibly service a 200+ million customer base. Ebay Live Help is almost always a waste of time: pay peanuts and you know what you’ll get. And emails are replied to by robots until you write “No canned replies please” – but even then may get ignored.
You’ve been NARU’d by a computer program, Robinson. 99% of the time the program gets it right. But the 1% of the time it does not can be awful for its victim (as I was).
Tell me what happened, and I’ll tell you what to do. Start with your user ID.
hello everyone! click on this link, scroll down the page until you find the letter written by the ebay ceo! he is a rude greedy little mouse of a so called man! his letter is dated april 8th, sickening!http://www.oreillynet.com/digitalmedia/blog/2005/05/why_ebay_sucks.html#comment-558857
Ebay has done me the same way their customer service sucks. I placed a few bids on local items all from the same seller. After winning the items I noticed the seller started getting bad feed back, soo I requested to pick up in person, how ever He refused. Mean while the negative feed back kept comeing so I refused to pay for the items. Later after suspending my account they found out that some local guys accounts both ebay and paypal were hacked by an theive in Nigaria, But they still refuse to re instate my statice after 4 months can we say Big a** law suite EBAY NEEDS PUT OUTA BUISNESS.
One p**d off Yankee
Attn: LORRIE
If you really think that the posts on:
http://www.oreillynet.com/digitalmedia/blog/2005/05/why_ebay_sucks.html#comment-558857
apparently from “ebay CEO” are anything other than ludicrous forgeries, then you need help. And you need it badly. Nobody here is likely to be qualified to administer such help to you. What you need is men in white coats. Lots of them – both men and coats.
Attn: BRANDON
I counted 19 different mistakes (with logic, common-sense, grammar, spelling, punctuation, etc.) in your very brief posting.
Has it occurred to you that ebay didn’t help you because they just couldn’t understand what the Sam Hill you were blathering on about?
I do know that the median reading age of US-resident ebay sellers is 14 years. Your writing age appears to be 9 years. Maybe a backwards 10.
Personally, and meaning you no offence at all, and further making no judgment as to the fairness of your suspension – personally, I am glad that you are suspended from ebay. I find it positively frightening that so many mentally-retarded people are on ebay, as the behaviour of mentally-retarded people is unpredictable and this is not conducive to a productive trading environment.
Have a nice day, now, y’hear?
Ebay information its you that needs help you arrogant,nasty patronising idiot.This is supposed to be a forum for people who have been suspended to get some help not abuse from you w-anchor.
If you cannot offer any constructive help then shut up.To some people Ebay is their lives and suspension for whatever reason can be very stressful and distressing.If you are not prepared to help then close this forum down as the only purpose it serves is to inflate yoyr already massive ego.
Attn: EVAN LAYLOR
I was suspended indefinitely (i.e., permanently) from ebay without any valid reason, and unlike 90+% (quite possibly 99+%) of people in that position, I was fully reinstated.
Further, my account was marked to ensure that I was never again so NARUd without the specific permission of a certain gentleman whose name I won’t mention (but who makes the folks at Safe Harbor / Trust & Safety / ebay Investigations literally wet their pants).
:-)
One might conclude that, therefore, you might learn something useful from me. I’ve provided plenty of advice in this thread.
But no, please go back to raving, ranting and abusing. It probably suits you better. Be “distressed” instead. Don’t fix the problem.
That’s probably why for every penny you have, I’ve a tenner – and some change too. ;D
N.B. “Its” has an apostrophe between the “t” and the “s”, except when it is used to indicate possession.
I should have posted this last week, but…
Attn: ebay looks the other way
Thanks for the interesting information about the Power-Seller ebayer “lvlr-vintage-cans-collector” who has – or do I mean had – a feedback score of 11623 and 100.0% positive (3 neutrals and 78 feedback withdrawals/removals, most benign).
;-)
Take a look again at his ebay status here:
http://tinyurl.com/3cdxxe
and you will see he is no longer with us.
;D
Another one bites the dust. Room for plenty more.
Attn: Ebay information
On July 4, I was unfairly suspended for “abuse of ebay,” and I am innocent. I have only purchaed items and never sold anything; I was trying to build my feedback score before trying to sell.
Please advise me as to whether I might get a favorable response from my my emails, or help an innocent person become reinstated. My wife’s account was also suspended after she tried to log on.
Attn: M SCHAEFFER
Hi. I’m sorry to hear your news. I’m completely able to believe you are exactly as innocent as you claim.
Ignore the stupid (and usually ignorant and/or illiterate) jerks here who just want to bad-mouth ebay (which achieves nothing, whether well-founded or not). Fools like that are best off suspended from ebay (in my opinion) even or especially if innocent; when I transact with some stranger on ebay (either as seller or buyer) I prefer it if the other person isn’t at or below the intellectual level of a bonobo chimpanzee.
I’ll try to help you.
FIRST:
Please quote _EXACTLY_ from the suspension email you received for the reason for suspension. Don’t give your ebay user ID here; if neeeded, I’ll give you an email address to send it to.
Your wife’s suspension has (assuming her suspension email is timed AFTER your one, as you seem to imply) almost certainly occurred because she has at some stage logged on to ebay using a PC that had a cookie on it that related to your account (i.e., a PC you have used to access ebay with). When you are reinstated, she will be too. So let’s focus on you.
SECOND: Answer all the following questions:
1. Have you (or anyone else who has ever used your home PC or PCs for accessing ebay on your or their ebay account) EVER accessed ebay from a friend’s PC? From a PC at a hotel or cybercafe or work or similar?
2. Have you (or anyone else who has ever used your home PC or PCs for accessing ebay on your or their ebay account) ever provided your OR their ebay password to anyone else – e.g. to a sniping service, paid-for or free? Could your ebay password or identity ever have been stolen or otherwise aquired by a third-party?
3. Has there ever been any interaction (say bidding on the auction of another, or using ebay message forwarding to a transaction-partner of another) between your ebay account, your wife’s ebay account or the account of anyone else who has ever accessed ebay from a computer that has ever been used by you or your wife?
Read the questions carefully. They are wide-ranging, and this is deliberate.
If the answer to any of the above is ‘Yes’, we have probably found the cause of ebay’s mistake. Tell me more about the circumstances – no need for names at this stage, but approximate dates will help.
If not, there are other questions.
Please don’t waste your time and money with ebay reinstatement services – they try to do so using fraud and false identities, and you will then lose your advantage of actually being innocent – so when ebay catch up with you, as they will, the suspension will be genuinely forever. I suspect a number of posters in this forum (and in dozens of other ones I’ve found on the web) are shills for these greedy and corrupt and extremely dubious “I’ll get you a new creditcard” so-called services. They are just crooks trying to take advantage of desparate, distressed and vulnerable people (and that makes me angry).
If you are innocent, we’ll prevail. I understand exactly why ebay does what it does – but its methods INEVITABLY result in collateral damage. Not funny for you if you are part of the collateral damage.
I can attest to eBay’s uselessness. I was once a powerseller who contributed thousands per year (yes I know that is not a lot, but its still a lot more than others). My account was suspended because some competitors were reporting my auctions as infringing copyright listings even though I made them all comply to eBay policies and promptly took all actions they asked (the other sellers selling the exact same products continue to sell to this day). So my business account was suspended and eBay also suspended my personal account.
I sent in all forms required and even called and tried to do everything they wanted. But, not surprisingly eBay customer service kept saying different things. One day it was they got it and that I would just have to wait, next day they had no idea what happened to my information.
I tried to explain my situation, but nothing worked. That was almost a year ago. I tried everything for months and went no where. So against their policies I registered a new account so I could just bid and not sell anything (I know that all accounts are banned for an individual user – but they are really a monopoly and the only place to get lots of items that I wanted to get). I gave up trying to get my accounts back.
Sigh my latest account has been suspended too. Its funny that eBay keeps the money from so many scams and oversears scammers and allows them to continue selling, but bans their honest and loyal customers (since 1999) and won’t do anything to help out.
I am pretty sure their requirements are somehow either illegal or just plain stupid (requiring tons of personal information, bank statements and the like).
I used to tell everyone about how great eBay was and even went to the eBay events (since they invited me), but no more. I am just a very disappoint eBay customer (former) and shareholder who hopes they will actually get some people who care about customers and not just profits
Attn: Ebay Power Seller (former)
I agree with you that the incompetence of ebay (and now Paypal too) is enormous. Staggering. Almost no one there owns a problem or tries to take responsibility for a mistake. The Customer Service department is, most of the time, a “Revolving Door”.
IMO the whole lot should be fired today and the department rebuilt from scratch. It won’t happen.
Their slowness and obvious incompetence can drive you to opening a duplicate account when suspended…. alas, that now puts you “in the wrong”.
ebay’s harshness on copyright and other matters is because, at the very top, the company is scared of legislative changes that will rob it of market share (and monopoly status). So ebay tries to outcop the cops… and does it heavy-handedly and sometimes unfairly.
What were you selling?
eBay Information,
I was selling some software that could convert movies to iPod format (only non-copyright ones like home movies on .mpg etc). At the time I read and even contacted eBay before selling to comply with all listing requirements (I stated clearly in the auction that it only converted legally owned movies etc and would not decrypt DVDs). eBay even verified that my listings and products were ok to sell (I kept that email from their rep that said the software was fine to sell on eBay since it was not copyright, had no use restrictions and I was adding value – customized instructions and package that help people without computer skills use the complicated software).
Everything went fine and eBay took over $1500 from me in a few months for the sales. Then one day I got a listing removal notice (I was running 50 auctions at a time since they made low profits each). I contacted eBay and they said not to worry so I kept selling.
All of a sudden all my listings were removed at once (without warning) giving me no time to voluntarily remove then. My business account was suspended and then eBay suspended my personal account (which I had kept completely separate with no cross bids of any kind since my personal account was ONLY used for buying things).
After months of trying to comply I just gave up. I even tried to report it to the BBB and eBay never even replied.
I actually met one of their employees in account security before and gave him a call. He tried to help out, but his boss prevented any sort of meaningful help citing eBay’s unwritten policy not to even look at reinstatement for copyright infringement accounts without basically what he told me was a court order or massive evidence that there was no infringement.
And yes I know that opening a new account was wrong, but that is the route that I have to take. eBay would do nothing then and is doing nothing now that could help me.
So I guess I am admitting that I am not willing to take the route of so many before me and use eBay with fake accounts and users names linked to made up bank accounts. Wrong? Yes. Against their TOS? Yes. Do I care anymore? No.
I tried doing it their way. I complied with everything they wanted already and yet they are not just slow, they affirmatively act to not help.
So they have made an honest long time community member (not just seller) into another one of the fake accounts they are trying to protect against.
I used to love eBay, but now can’t wait for the day Google opens up an auction site. At least they don’t try to raise fees for everything (like Paypal)
Attn: Ebay Power Seller (former)
What can I say? I sympathize. What you’ve written rings true to me….
The BBB is no use for almost anything, and especially not this.
IMO you can’t legally compel ebay to let you back in. It is like the way you can’t compel a club to let you join or rejoin, unless their discrimination against you was made on the grounds of race, religion, gender, age and a few other things. They could just say the sort of goods you want to sell are not the sort they want to be allowed to be sold in their auction rooms…
My practical suggestion to you is to use the web+Google (prepare to spend some hours) and so contact by telephone the office of Mr. Pierre Omidyar, the founder of ebay. Honest and competent souls reside there. Appeal to their sense of fairness, but come to equity with clean hands: if you are hiding anything, they will probably see through it. Was your feedback profile on your previous selling account impeccable?
If that fails, start a press campaign, and copy the ebay bosses (email addresses are on the web) on every step of it. “OUTRAGED VICTIM OF EBAY SEEKS JUSTICE”.
In writing this, you can see that I believe that the official channels will probably get you nowhere, but you seem to have that figured already….
Unless you know a LOT about computing (not just cookie and IP 101) and have stopped using recent Windows versions, Internet Explorer and other Micro$oft spyware, etc., don’t assume your new ebay ID won’t get blown. Also, if your selling profile is similar (i.e., same sort of item descriptions), you may well get identified by the automatic software undoubtedly in use.
You wrote:
“So I guess I am admitting that I am not willing to take the route of so many before me and use eBay with fake accounts and users names linked to made up bank accounts. Wrong? Yes. Against their TOS? Yes. Do I care anymore? No.
I tried doing it their way.”
I guess you did not mean to put “not” in the first quoted sentence above. :-)
But seriously, don’t waste $$ on the “We’ll Get You Back On ebay” con-artists (a few of them posting on this page, I’d imagine). They are just buzzards feeding off the desparation of others – and what they sell does not work except for a short time. I think half the ebay gripe forums are run by bozos like them, because my posts to such forums get censored/deleted.
Waiting for a Google rescue on this one may be like waiting for Godot. But who knows – besides Google, no one else has the cojones and know-how to take on ebay and make any headway.
All this indicates a “Big Brother Computer” future for humanity… the comps make the decisions, but the comps aren’t programmed correctly. Competent humans don’t have the time to investigate or review, unless forced to… and the ones who reply to emails at Trust & Safety exhibit “”intelligence”” more australopithecine than homo sapiens sapiens.
If ebay/Paypal applied the feedback policy to their own lousy “”service””, they would have been “No longer a registered member”‘d long ago.
If we all ban together and start a website just for complaints about ebay , we just might be able to get their attention. I think we all should dot that. We can voice our complaints, and then submit our complaints to Corporate office of Ebay. I am sure all around the world are complaints like these. Lets do it and lets get started right away. the website will be. http://www.complainagainstebay.com. Come lets join togethere and fight this.
Hi,
Im new here, this forum is kind of cool to give feedback on services.
I just want to say after i read most of the posts here, that i bought from troydes and i got my account.
I bought a 30days old 10+ last week, I got it yesterday. It took them around 6 or 7 days to send it to me. (Which is not so bad in my opinion LOL).
I also want to say that i emailed them about an issue I had and it usually takes them 1 to 2 days for answers..
I will also post back here in a couple of weeks, coz im buying a 20+ feedback from them Ill keep you updated about it.
“JIM JONESA” – you are a transparent fake.
You are a creature, a creation, of these “Get Me Back On To ebay websites”, a shill.
The websites do not work. They don’t get you back on ebay, or if they do, it is only temporary.
The websites try to take advantage of desparate people by encouraging/inciting them to break the rules.
You should be ashamed of yourself.
To the genuine reader:
IF YOU HAVE BEEN WRONGLY SUSPENDED FROM EBAY, GO THROUGH THE PROPER CHANNELS AND BE VERY PATIENT AND PERSISTENT (LIKE I WAS).
DO NOT BE TEMPTED TO GO FOR FRAUDULENT QUICK FIXES – YOU’LL BE PARTED FROM YOUR $$$ – AND IT WON’T WORK.
And http://www.complainagainstebay.com (like http://www.fightebay.com) doesn’t work, no surprise there.
Way up the listings of posts here, I read some rantings about the author of an eBook called EBay Replay. One crucial point that I believe was overlooked in all the out-of-wack babble by ANGEL is ‘Was the book any good?’.
Well I bought the book too. For the record; all the suggestions and solutions posed were not only worthy of using but they were all LEGAL and well thought out.
There seems to be a stigma attached to an eBay suspension; that being that the suspendee MUST have done something wrong. Fact is;
-you could get a new phone number that at one time was associated with a suspended account.
-your child may become of age to have their own eBay account; but two accounts from the same PC (IP address) is a big eBay NO-NO.
-another ebayer can lie about you to eBay.
and many other reasons that have nothing to do with any wrong doings.
Getting back on eBay with an anonymous account does not have to entail being deceitful, lying or committing fraud. EBay Replay shows you how to acquire a new name, address, phone number, bank account, credit cards(not gift cards, virtual cards or pre-paid cards) all within the boundries of the law AND without breaking any of eBays rules. They show you precisely how (if you are a US citizen) to NOT need to surrender your Social Security Number. They teach you what you need to do to keep your PC from betraying anything about you to eBay. They not only instructed me on the proper ways to implement their information but supplied all the sources I needed to gain all I needed.
Furthermore, I had questions before and after the purchase of their eBook. I received answers the same day to all of them; they were quick and courteous.
Oh, and if I haven’t mentioned it yet, there information worked exactly as they said it would. I am on eBay and have been for nearly 6 months without any confrontations. Beyond that, I am also able to use my new “anonymous identity” all over on the net and never reveal any personal information…just an added benefit :).
So for whatever it is worth, this one person was well pleased with the money he spent on the eBook “Ebay Replay from suspensionebay.co.uk to get my eBay income back. The rest is up to you
I keep reading about class-action lawsuits waiting to happen against eBay, some posts as early as ’05. Why haven’t I heard of them yet? Are they still in the midst of construction? How soon until these lawsuits start?
David P: you are a shill for the book & website you’ve mentioned. Don’t you losers give up?
The ebook you mentioned is available on the file-sharing networks for free. Or didn’t you know?
It is complete crap. Trash. Nonsense. And it involves you having to tell lies to ebay. So when you get found out, the suspension will truly be forever.
Egao No Genki: No class action lawsuit against ebay has even a remote chance of success. ebay is like a club with free membership (fees are for certain activities). Selling on ebay is a club privilege. They just hire out the (cyber) room & set some ground rules so they (the hirer) stay on the right side of various laws. They can make the rules about to whom the room is hired pretty much as they like as long as they don’t fall foul of anti-discrimination statutes.
If you ran a club wouldn’t you have the right to say no to some people entering or using its facilities?
The “class-action lawsuits” against ebay you read about are usually just the masturbatory fantasies of various mentally-challenged, dysfunctional, spotty-faced teens. Ignore, move on.
And http://www.complainagainstebay.com (like http://www.fightebay.com) still doesn’t work, no surprise there. ;D
I was finding this website helpful until EBAY INFORMATION resembled a little TOO closely the arrogant ebay attitude that brought everyone here in the first place.
People please find a friendly website to seek help! You don’t deserve to be treated rudely.
Maybe ebay employed EBAY INFORMATION to come over here …the endless condescending posts have scared off the very victims who came here after being mistreated by ebay. Interesting.
I think EBAY INFORMATION could be calmed down with a few google searches on internet etiquette…and anger management.
If you have been permanantly suspended and you want to get back on ebay and buy or sell, you can. You need to actually rename your computer, get a new bank account, buy a mastercard, use a different address or change your present address, and use or aquire a new phone number.
The bank account is fairly easy, just use a different name, like your middle name first. The mastercard you can buy a prepaid one, and the phone you can use a work phone or a home or cell phone, as long as it is different from the one ebay had on file with you in the first place. Remember to either use a totally different computer or go into your computer and rename it completely, and never access ebay with the computer you were suspended with. As for the address, the post office does not like it, but you can spell out the address so that it does not match the address you were suspended under (One Four Three instead of 143).
After that, just keep clean. That is, do not make any more mistakes. In my case, I cannot post on any of the boards because my style is well known on the boards.
The boards are fun because so many stupid people use them. I have seen every question from what shall I name my cat, to why doesn’t my ex send more child support money. The reason I was suspended from ebay is because I tried to help the gullible or trusting people who may be new to online cheats.
The most famous of cheats on ebay (and ebay allows thousands of them) is the picture of a perfect item and then in the description in tiny letters at the end, state that the item is broken or cracked. A user came on the boards and saw a plasma tv showing a perfect picture. The description is a mile long and touts all the advantages of the model. Then at the end maybe several paragraphs down, they say the screen is cracked and no picture. Now if they show a picture of a working TV, how can the then say it does not work? A new user came on the boards and asked what to do, that they had won the bid and did not see the statement that the TV was physically broken and not working, and that they were just excited and now realized they were duped and no longer want the item. I answered that I thought the listing was misleading and that under contracts you did not have to honor the bid because of the misleading listing. Of course, ebay bans me from the boards. You cannot tell someone to not pay even if they are being cheated. That is what ebay allows on their site.
If honest sellers want to do well on ebay, buyers must trust the site, and allowing misleading titles and listings will not build customer confidence. Ebay not only allows this sort of marketing, they do nothing if you report a seller who is misleading buyers.
Why does ebay allow sellers to cheat? Because they make more money. Then they act like they are one big happy family with everyone. Not true.
HMMMMMMM: Wrong, I certainly do not work for ebay: on this page alone, I have criticized ebay a dozen times.
ebay has the arrogance that having 250,000,000+ customers brings – they do not think they need to care, and unless there is government intervention (which there won’t be, ebay bends over backwards to flatter those in power, co-operate with the police in every possible way and help the IRS in any way they can. Any idea how much ebay and its bosses give to the Rep. Party?) sadly they are in the right. For reasons I have given, ebay’s position in the market is unassailable. It is cuckoo to delude yourself otherwise.
I am a very successful professional. ebay couldn’t afford me except for one of their very very few high-paying jobs.
I am certainly rude to people pretending they are what they are not, pimping for websites (the “We will get you back on ebay” ones) which are designed to take money from desparate, unhappy people and which either will not work at all or do no more than you could have yourself, with a bit of commonsense and googling.
I was NARU’d for a wholly incorrect reason – identical I think to the one given to Charles Juedemann, association with a previously NARU’d account of which I had never ever heard).
I felt very hurt, angry, frustrated and totally puzzled (the reason stated for suspension was utterly false) at what ebay did (totally out of the blue – I was sure the email was a spoof until I tried to log in…).
I was reinstated with a warning to (yes, “to”, not “from”) Trust & Safety (“SafeHarbor”) not to make the same mistake again with me, without referring to top tier management (I won’t name the person).
I am sure if I had not been methodical and systematic in what I then did, I would still be off ebay. And my motivation is to help others who find themselves NARU’d for wrong reasons getting back on the legitimate way.
So, “HMMMMMMM”, you are wrong. Crying on each other’s shoulders and sending $$$ for crap services (if you are caught you will never, ever get back on ebay) may have sociopsychological benefits but won’t help them getting back on ebay.
Which “friendly website” helping people to get fake IDs and get back on to ebay do you work for, “HMMMMMM”?
CHARLES JUEDEMANN: Your grounds for suspension were the same as mine. (You had written: “My account was suspended for posting with a suspended user account. Never did. I have no idea why they suspended me. I wrote and asked specificall why I was suspended and they never answer (the reason they sent via email is just not true).”)
I finally worked out (no help from ebay) how ebay had made their mistake. I occasionally use a remote sniping service (to whom I gave my ebay password as part of an encrypted snipe – they can’t actually see my password, just place the snipe which contains it in https:). That service must have forgotten to clear their cache/cookies between placing my bid and placing the one notified to them by the person who got NARUd. ebay probably wrongly suspended 100s at one go for the same reason. I wonder if I’m the only one of them to get reinstated (with unblemished record), or whether ebay did the decent thing once I had pointed out their error to them and reinstated everyone who was NARUd as part of that exercise.
Does this help you understand what happened with you? Use via a hotel or shared computer could also have the same effect.
As to your advice, well, it should only be followed after exhausting all legitimate means to show ebay they made a mistake.
That said, your advice was correct (and FREE instead of needing $100 to be paid to some sleazeball to tell one the same thing) though incomplete.
What you left out were things that are probably obvious to you but not obvious to computer novices e.g., (in addition to renaming your PC as you mentioned) clearing cache, cookies – preferably using a different browser version (Firefox/IE) and preferably ensuring that your IP is different (resetting/reconnect a broadband connection). ebay may even have fuzzy logic systems to detect possible re-entries by NARUd people, so the more things you change, the better. They can tell a huge amount about your PC and you can bet your bottom dollar they store everything forever…
Wow; I guess my small issue with my account was ‘nothing!’ I think that some of the problems with lack of meaningful, helpful response is the sheer size of the enterprise. I’ve been trying to look up various sorts of telephone jobs at home, some free legitimate work from home job, but I’m sure afraid to strike out with marketing from an eBay account right now. The benefits of working from home are pretty obvious to most if not all of us, but I couldn’t deal with the frustration level so many of you on here have experienced!
N.Kateus http://mydayjob.net
I may be considering closing my account and (possibly Paypal) once all my purchased items arrived (maybe a few may not arrive).
I was only buying items. I only bid in one item, but others I used the Buy it Now (4 out of 6 items were eBay stores, while one other I clicked on Buy it Now).
I bid on one item but was blocked. I email him saying that I was a problem on eBay.
My only history (other than buying 6 items), was that I filed a counterfeit report two weeks after I bought a GBA game of The Smurfs when I found out that the cart was a fake. I considered the Smurf Game Boy cart counterfeit when the buyer block me after me asking a question about him taking a picture of the product and looking to see if the product was a counterfeit. The six items I bought I purchased almost immediately after I bought the item.
Now that the message itself makes me fear of a ban from eBay. I emailed the person saying that I was a problem and all I received was that “There are a few problems associated with me.” I emailed the seller again but the seller didn’t respond. Maybe I should contact eBay and talk about the problem, and maybe I can prevent a suspension of my account, even though I may close my account once after the purchases are complete.
Anyway, it’s if eBay is treating innocent people like criminals while leaving the counterfeiters off the hook.
NONI KATEUS: You wrote “I’m sure afraid to strike out with marketing from an eBay account”.
That is an intelligent response.
Ebay expert that I am, fully aware the company is run by robot programs, I slipped up with an auction listing of mine. In the item description I added something to discourage people from contacting me to ask me to end the auction early and sell to them off-ebay (it is a nuisance). What I wrote was something like: “It is not fair on other buyers for me to end the auction early. Make me an offer if you must, but don’t expect a response“. The stupid ebay police-robot spotted the words “Make me an offer” and cancelled the auction for fee avoidance, refunded all fees and issued me a “warning”. Dumb program! But it was no use me arguing with ebay Trust & Safety, I’d be arguing with another robot program answering my email. Me getting angry? With a computer program? No. To do so would make me as dumb as the average ebay employee. I simply relisted the item with the offending words changed, and learned. (If I hadn’t saved the pictures and text, it would all have been lost forever). Were there grounds for me to successfully sue ebay over this idiocy by them? Possibly yes, but the result would be a nominal amount of damages and me being banned from ebay forever. So instead I learned my lesson.
It is a frightening scenario in a way, with robots making millions of key judgmental decisions and inevitably being too dumb to make some of them properly. But that is the way the world is going. “Terminator”? “1984”? You bet.
Here is what you do to create a new account on ebay.
I dont suggest doing it but for the scammers here that are trying to get people to pay for it at least you will know what they are doing.
CLear cookies history cache-all that stuff.
Change IP. I wont go into details but it is on the easy to medium side of difficulty.
Change number. You can do this through googles number riding service. They give you a number which piggybacks on your present number. It is free. SO basically you get calls from your main number and calls from the anonymous number.
Get a new checking account. You dont have to change your name because companies requsting bank info just get the routing and account number, not the name on the account. By law banks are not allowed to give the name on the account.
Thats about it. Paypal is the hard part since they recently started linking a users email to ebay to check for cheaters. They then link the accounts and you get suspended.
So some get online merchant accounts.
I wont go into all of the intricate tying of loose ends because I dont want to promote this. Just wanted to give a you all the info.
I think ebay inforamtion has it correct. Law suits against ebay and legal complaints will go no where. The one thing I disagree with ei about is that if you are suspended you should never create another account. I disagree because ebay leaves you no other alternative. Ebay is basically a monopoply. There is no place on the net to go that has the customer base as ebay has. Furhtermore, since ebay cheats (and they cheat very cleverly) there is nothing left to do but cheat also. So, if you have been suspended for life, just create a new account. Follow the steps I gave and the suggestions by ebay information.
My account was suspended by Ebay because my husband’s was suspended. I sent them emails asking why and their response “your eBay account has been suspended because our records indicate that it is associated with the following currently suspended account.” How lame is that? Yes, we live in the same house and yes, we have the same IP address. No, I am not my husband. Goodbye Ebay. All eBayers who have been dissed by Ebay should check out eBid. It has potential to be just as big. Try it. I can now save some monies by not going to any more Ebay conferences. Now that Meg Whitman is on her way out Ebay is sure heading on its way down. Go Ebid.
I have been a seller on Ebay for over 10 years. I am ( or was ) currently a powerseller. I have over 2000 feedbacks 100% positive and great star ratings. I allowed my son to open an account and use my credit card. Old story, huh? He did very well for a while then listed some Sony Playstation 2 batteries which are a VERO violation. He was suspended. He never faxed the paperwork Ebay requested. Fast forward 3 months to this week and I was suddenly suspended without warning. 24 auctions shut down with bids going on. No way to contact buyers of items for the past 2 weeks who now just think I’m (note the correct apostrophe) a deadbeat seller. I’ve had to scramble to find email addresses at Paypal and elsewhere to contact folks that their items are still going to arrive although they cannot pull them up in completed listings. Now for the problem…
Chris has faxed all the required paper work. But he is not sure if he used my address or his new address when he first registered. The paper that EBay requests says IMPORTANT:In order to process this request all information must match registration.
I understood someone to say that is is vital to let EBay know that I am connected to his account, as well, so that my his newly reinstated account won’t be re suspended because my account is suspended because his account was suspended. Whew! Do I have that right? Just trying to explain that to him tonight made for some interesting Instant Messages. Hellllppppppp, kat
The main observation about all of this suspension stuff is this, if ebay spent half as much time researching cheating and crooked sellers as they do trying to limit people from using their site, they would have a much better site.
I am active on eBay now and I use it regularly, but that does not mean I like them. My suspension was a misunderstanding that could have been resolved with a simple phone call. Since eBay has 20 million users I guess they cannot afford to call someone.
One last comment, if you are making money for eBay, like selling a lot, they will forgive you much quicker than if you are just a buyer.
I have asked eBay several times to implement some kind of standard for sellers. Ebay controls everything else on their site, why not make some standards for sellers? Like guaranteed delivery (insured), sh (and all costs) posted with the bid amount so you know what you are actually bidding on, and no exclusions allowed in the tos (like, not responsible for damage in shipping…if the seller is not responsible how can the buyer be respnsible?)
In response to the last few messages here –
eBid is already apparently out of business, and things like bidz, telebid, swoopo, kcbidz etc look like scams designed to make $$$$ from the math-challenged. ebay, good or bad, has a monopoly.
Charles – if I was confident one could make another ebay account and not have ebay link them (and then suspend the new one, and you forever), I wouldn’t counsel against it. People do not get more computer-competent than I am, and I am not sure I could get away with it (fuzzy logic to detect buy/sell patterns? Remember how sophisticated the ebay robot programs are, 99% who deal with them think they are dumb-ish humans). The average schmuck would have no hope and would get picked up by some ebay robot of the future. Better to convince ebay they are wrong.
Otherwise, we are generally in agreement. My bad experience with ebay did very significantly reduce my usage of the site.
I too was suspended due to association with someone elses account that was suspended in December oo “0*” was re-instated a few days later to only be suspended again in January because of the same reason. Our accounts have been deemed simular so we must be one and the same…so untill the account I was linked with gets cleared up my account stays block!
So after listning to all this banter, there is noting one can do about it…
Mr Stapleton,
Suspensions do not get any “wronger” than my one, as I was utterly innocent of anything, and not just wrongdoing. ebay’s computer programs and logic are defective.
I was principally a buyer on ebay, not a seller, so would the class action attorneys be interested in my case?
Cy, I really do not have anything to sue ebay about. You cannot sue someone for running a lousy business. I have no real monetary loss because of ebay, just frustration, and that is not something to sue about.
Ebay is a bully and there is nothing anyone can do about it except stop using ebay. But that is sort of like getting angry at your electric company and stop using their service.
Yes, I so agree, my sister was kicked off for returning payments to her customers when she didn’t have any shipping money. Now she “chatted” with over 10 different people at ebay and paypal, pleading her case as disabled, low income, and very very poor because she is so sick and cannot work, and yet she was labeled “high risk” and her ebay and paypal accounts CLOSED! If yow want some REAL info on how to be on ebay without being known who you really are, download and buy (or use trialpay) ebay stealth! This helps you go step-by-step to know what ebay does to “identify” you, how to see just how much information they can REALLY collect on you, ane what you can do to “hide” from ebay’s bullying ways! Just remember that it’s limited in what can be done, and it can cost some bucks to do it too! Just be careful out there! Ebay does SUCK and they are bullies!